Privacy Policy

1. Information We Collect

We collect information you provide directly to us, such as when you create an account, make purchases, or contact us for support.

Personal Information:

• Name, email address, and phone number
• Shipping and billing addresses
• Payment information (processed securely by our payment partners)
• Date of birth (for age verification)

Usage Information:

• Pages visited and features used
• Time spent on the platform
• Browser type and device information
• IP address and location data

2. How We Use Your Information

We use the information we collect to provide, maintain, and improve our services:

• Process transactions and deliver prizes
• Send notifications about drawings and account updates
• Provide customer support and respond to inquiries
• Prevent fraud and ensure fair play
• Comply with legal obligations and age verification requirements
• Improve our platform and develop new features

3. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in these limited circumstances:

• Service Providers: Trusted partners who help us operate our platform (payment processors, shipping companies, etc.)
• Legal Requirements: When required by law, court order, or government regulation
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Safety and Security: To protect our users and prevent fraud or illegal activities

4. Data Security

We implement industry-standard security measures to protect your personal information:

• SSL encryption for all data transmission
• Secure servers with regular security updates
• Limited access to personal information on a need-to-know basis
• Regular security audits and monitoring
• Payment information is tokenized and not stored on our servers

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

5. Cookies and Tracking

We use cookies and similar technologies to enhance your experience on our platform:

• Essential Cookies: Required for basic functionality and security
• Performance Cookies: Help us analyze usage and improve our services
• Preference Cookies: Remember your settings and preferences

You can control cookie settings through your browser, but disabling certain cookies may affect functionality.

6. Your Rights and Choices

You have several rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Update: Correct or update your account information at any time
• Delete: Request deletion of your account and associated data
• Opt-out: Unsubscribe from marketing communications
• Portability: Request your data in a portable format

To exercise these rights, please contact us at privacy@wishpool.com.

7. Children's Privacy

WishPool is intended for users 18 years and older. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information promptly.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards to protect your information.

9. Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Account information is typically retained for 7 years after account closure for legal and regulatory compliance.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we make changes, we will post the updated policy on this page and update the "Last updated" date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: